Customer Assistance Service

Customer Assistance Service


We have never undervalued the importance of our Customer Assistance Service.
There is no before and after for us: the reliability of Coop. Bilanciai is continuous and guaranteed.
That's why we have set up such a widespread fast and efficient  Customer Assistance Service that goes from the installation and EC verification of the weighing equipment  to the constant technical training of our operators.
It is widespread because we have approved distributors staffed by highly qualified people, that cover the whole Italian territory, they are capable of providing a prompt and effective response to your problems, thanks also to a dedicated web connection.
It is fast, because we guarantee telephone assistance and a quick spare parts supply service.
It is efficient, because we always ensure a solution to your problem avoid as much as possible a stop of your weighing equipment.

- Pre-sales consultancy

 Before purchasing one of our products, all our customers can benefit from our assistance when choosing...


- Telephone assistance

 A help desk is at your service for all the support you need to obtain information on  operating and maintaining your products or to request assistance...


- Maintenance contracts

 We offer a wide range of different contracts to meet any kind of need with the aim of avoiding machinery...


- Product installation

 A team of over 50 highly qualified technicians, will come to you to install your equipment direct  and maintain it...


- Installation and metrological measuring

 Inspections on weighing equipment operating under the self-certification system...


- Periodic inspections

 For weighing instruments governed by law (both static and dynamic).
Following resolution no 976 of 28 November 2003 of the Modena Chamber of Commerce (CCIAA)...


- Calibrating weighing systems

 Società Cooperativa Bilanciai is ISO 9001 certified for all the activities we engage in, including our repair and...


- Weighing instrument hire

 COOP BILANCIAI offers our customers a hire service for weighing equipment, to assist them in carrying...

Carta Chiama

CARTA CHIAMA: 1 Call for 1 Year of Discounts!

CARTA CHIAMA was specially created in order to provide periodic service at favourable terms.
For 12 months from the time of activation CARTA CHIAMA gives you the right to a 15% discount on all the services you request.
To activate CARTA CHIAMA just call 059/893630 and subscribe to a first periodic inspection, test report or maintenance contract. 


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Assistance service

Tel. +39 059 893612

fax +39 059 527294